• Company Details form must be completed in full and photographic identification produced in order for any work to commence in relation to your accounts system(s).
  • Payroll Managed clients must complete an employee details form for every member of staff to be part of a managed payroll service before payroll will be processed. Any new member of staff starting after this date must also complete the employee details form in order that payroll will be processed for that person, failure to provide these forms will delay any payroll payments being processed.
  • Payroll details such as hours worked, holiday taken and over time must be sent to us by email to payroll@bookkeepingservices.co.uk in plenty of time to be processed for payment, details not received by the Thursday before payment is due will not be processed until the following week. Payroll details will not be accepted by text message under any circumstances.
  • VAT returns can and will only be completed on time if your paperwork is provided in a timely fashion and not left until the last minute for delivery to us, failure to provide all the relevant paperwork in time may mean your VAT return is either not competed on time or not all detail you require is included in the Return.
  • We (SinglePoint BookKeeping Services Ltd) have permission by you (the client) to contact your accountant directly to discuss any accounts related issues as required.
  • If we (SinglePoint BookKeeping Services Ltd) are required to maintain your accounts data in anywhere other than your office or home (with you keeping all paperwork on your premises) we must have the following paperwork weekly or biweekly, we cannot correctly produce your accounts without all of the relevant paperwork.
    • Purchase Invoices
    • Sales Invoices
    • Receipts (even if paid for from your personal account as long as they are for the business)
    • Remittance Slips
    • Bank Statements
    • Credit Card Statements
    • PDQ Statements (Credit / debit card machines), these will usually come from your bank but may also be from companies such as Streamline.
  • You are responsible for ensuring your paperwork is delivered to us in a timely fashion or ready for our courier to pick up. If we have to revisit due to paperwork not being ready or you not being on the premises when we call you will be charged for this time.
  • You will be charged for any time we spend chasing you for paperwork
  • Our payment terms are payment upon receipt of any invoice, anybody wishing to pay by Cheque or Cash will incur an additional administration fee of £5 per invoice, this fee will be added to your next invoice. Failure to pay on receipt of an invoice may result in you incurring administrative and interest charges.
  • We do NOT accept payment by Cash.
  • We (SinglePoint BookKeeping Services Ltd) carry out a credit check on every business before accepting them as a customer.
  • We (SinglePoint BookKeeping Services Ltd) take no responsibility for the backup of your accounts data unless we host the said data on our systems and in which case we backup all data that is worked on at least every hour, these backups are then stored on external storage media and removed from site weekly, we also backup once a week to an online backup solution so you data will always be safe and secure.
  • Unpaid invoices may result in disengagement of our services and possible court action to recover outstanding accounts and costs of such action.
  • You (the client) shall not be entitled to view, have copies provided or have copies provided for another party on your behalf (whether hard or soft copies) of any accounts produced by SinglePoint BookKeeping Services Ltd until all accounts are settled in full.